Epperson Veterinary Services

Hospital Policies

Read more about our hospital policies below.

Epperson Veterinary Services Hospital Policies

COVID-19 Protocol

We would like to thank our clients for their patience and understanding as we continue to keep our staff and clients as safe as possible.

We allow 1 adult (18+ yrs. old) to come in with your pet. We do ask that you continue to mask as our rooms are not large enough to social distance.

If you have an emergency, please call ahead if possible so that we can prepare for your pet.

Please call the office to let us know you arrived. If you choose to come in with your pet, someone will call you when we have a room ready for you. If you need assistance, please let them know at that time. Please have a mask ready.

If you choose to use the curbside option then once all your information has been taken a staff member will come to your car for your pet. Dogs must be leashed, and cats must be in a carrier for our staff to safely transport your pet.

We ask that if you are doing curbside you remain on the premises until all services are completed. Please stay available at all times while your pet is being treated. The team will call you on the number you give to discuss findings and recommendations. Phone numbers you might be called from: 812-867-3100, 867-3156, 868-2144, 868-2143.

If using CareCredit we will ask you to provide that card and ID when someone comes for your pet or once the exam is completed. Remember the person’s name on the card must be the person using it.

When picking up prescriptions or dropping off samples we ask that you please come to the drive-up window located on the east side of the building.

Please make sure to call ahead for any medications. Most medications can be filled within 24-48 hours, but please plan ahead. Controlled medications may take 2-4 days to fill. Please allow extra time for refills as we are sometimes waiting for shipments and some medications are on back-order. We do have an online pharmacy that is available. This allows your medications and pet food to be delivered right to your door.

Our current hours are as follows:

Monday – Friday: 8:00 am-5:00 pm Closed 12:00-1:00 pm

Surgeries performed on Tuesday. No regular appointments

Saturday: 8:00 am-12:00 pm (Closed 2nd and 4th Sat. of the month)

Our goal is for Epperson Veterinary Services to be the least risky place you visit outside of the home so your pets can still get the care they need without risking your own health. We also want our team members to stay healthy so we can continue to provide you with the thoughtful care you have come to know with us. As always, feel free to call or email us with any questions.

812-867-3100

epperson_staff@yahoo.com

CANCELLED AND MISSED APPOINTMENT POLICY

This policy has been established in order to provide the highest level of veterinary care to all our patients. By providing us notice of a cancellation, we may be able to accommodate other patients that need care with your appointment slot. It is very important that you call at least 12 hours prior to your appointment time if you need to reschedule.

A missed appointment is when a client fails to show for an appointment OR cancels without at least a 12-hour notice.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to keep your scheduled appointment. If it is necessary to cancel or reschedule your appointment, we require that you call at least 12 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

How to Cancel Your Appointment: To cancel your appointment, please call 812-867-3100. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

Late Cancellations: A cancellation is considered late when the appointment is cancelled without a 12-hour advance notice.

Appointment No Show Policy: A “no show” is a client who misses an appointment without cancelling or arriving 15 minutes or more after the scheduled appointment time. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show.” The first time there is a no-show or late cancellation, there will be no charge to the client. The second time this occurs, there will be a $50 charge to the client. The third no-show will result in a $50 charge to the client, as well as an additional $50 deposit to reschedule the appointment.

Surgery Appointment No Show Policy: A surgery “no show” is a client who misses a surgery appointment without providing 12-hour notice of cancellation. The first time this occurs, there will be no charge to the client. The second surgery no-show will result in a $100 charge to the client. The third surgery no-show will result in a $100 charge to the client, as well as a required $100 deposit to reschedule.

Prescription Policy

We want to take this opportunity to remind all of our wonderful clients of our Medication Refill Policy.

Epperson Veterinary Services cares deeply about your pet’s welfare and unique health care needs, as well as the unique challenges that Covid has caused all of us. There may be times our shipments are delayed or medication may be on back-order. With this in mind, we would like you to be aware of our Medication Refill Policy going forward.

Phone Requests:

  1. Please call or text 812-867-3100. Call-in or text requests for medication refills should be made between the hours of 8 a.m. and 5 p.m., Monday through Friday.
  2. Every effort is made to address prescription refills as quickly as possible, but refill requests may take up to 3 business days (Monday to Friday) to complete for pick up. This applies to medications filled by our facility, as well as those called into a pharmacy. Controlled substances may take up to 5 days to be approved, the prescription will be filled once you have arrived. A government ID is required for the person picking up a controlled substance and they must be at least 18 years old to pick up any prescriptions.
  3. Plan ahead to request refills at least 7-10 days before you run out of your pet’s medication.
  4. When calling in a refill request for your pet’s medication, please have the drug name, strength, quantity requested, dose currently being administered, and, if we will be calling in the request to an outside pharmacy, that pharmacy’s name and phone number.
  5. If your pet has not been in to see one of our veterinarians within the last year, an appointment will be required for the approval of any prescription refills. Some medications may require bloodwork and/or an exam every 6 months.
  6. Refill request for heartworm prevention will require a heartworm test to have been performed within the last year and for puppies 6 months and older.
  7. Medications will be kept for 14 days before being returned to stock. If you cannot pick it up within that time frame, please let us know when you place the order.

Online Requests:

  1. Online requests for medication refills can be made at any time.
  2. Every effort is made to address prescription refills as quickly as possible, but refill requests may take up to 3 business days (Monday to Friday) to approve. This applies to medications filled by any online pharmacy, including our own.
  3. Plan ahead to request refills at least 7-10 days before you run out of your pet’s medication.
  4. Emergency refills must be requested by calling our office.
  5. If your pet has not been in to see one of our veterinarians within the last year, an appointment will be required for the approval of any prescription refills. Some medications may require bloodwork and/or an exam every 6 months.
  6. Refill request for heartworm prevention will require a test to have been performed within the last year and for puppies 6 months and older.

Refill requests may not be made through Facebook.

We appreciate your understanding of, and agreement with this policy. We will be happy to answer any questions you may have about this policy or any other questions about your pet and the medications prescribed to treat your pet’s condition.

We do highly encourage using our online pharmacy as this guarantees the product and the information is directly attached to your pets’ records as proof of purchase.