Hospital Policies

COVID-19 Protocol

We would like to thank our clients for their patience and understanding as we continue to keep our staff and clients as safe as possible. If you are not feeling well, please call and reschedule your pet’s appointment or request curbside. Some of our team members may choose to still wear a mask for their own personal protection.

CANCELLED AND MISSED APPOINTMENT POLICY

This policy has been established in order to provide the highest level of veterinary care to all our patients. By providing us notice of a cancellation, we may be able to accommodate other patients that need care with your appointment slot. It is very important that you call at least 24 hours prior to your appointment time if you need to reschedule.

A missed appointment is when a client fails to show for an appointment OR cancels without at least a 24-hour notice.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to keep your scheduled appointment. If it is necessary to cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

How to Cancel Your Appointment: To cancel your appointment, please call 812-867-3100, text, or use the pet portal. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

Late Cancellations: A cancellation is considered late when the appointment is cancelled without a 24-hour advance notice.

Appointment No Show Policy: A “no show” is a client who misses an appointment without cancelling or arriving 15 minutes or more after the scheduled appointment time. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show.” There will be a $65 charge to the client for any no shows. After the second late cancellation or no show, a $65 deposit will be required to book an appointment.

Prescription Policy

We want to take this opportunity to remind all of our wonderful clients of our Medication Refill Policy.

Epperson Veterinary Services cares deeply about your pet’s welfare and unique health care needs, as well as the unique challenges that Covid has caused all of us. There may be times our shipments are delayed or medication may be on back-order. With this in mind, we would like you to be aware of our Medication Refill Policy going forward.

Phone Requests:

1. Please call or text 812-867-3100. Call-in or text requests for medication refills should be made between the hours of 8 a.m. and 5 p.m., Monday through Friday.
2. Every effort is made to address prescription refills as quickly as possible, but refill requests may take up to 3 business days (Monday to Friday) to complete for pick up. This applies to medications filled by our facility, as well as those called into a pharmacy. Controlled substances may take up to 5 days to be approved, the prescription will be filled once you have arrived. A government ID is required for the person picking up a controlled substance and they must be at least 18 years old to pick up any prescriptions.
3. Plan ahead to request refills at least 7-10 days before you run out of your pet’s medication.
4. When calling in a refill request for your pet’s medication, please have the drug name, strength, quantity requested, dose currently being administered, and, if we will be calling in the request to an outside pharmacy, that pharmacy’s name and phone number.
5. If your pet has not been in to see one of our veterinarians within the last year, an appointment will be required for the approval of any prescription refills. Some medications may require bloodwork and/or an exam every 6 months.
6. Refill request for heartworm prevention will require a heartworm test to have been performed within the last year and for puppies 6 months and older.
7. Medications will be kept for 14 days before being returned to stock. If you cannot pick it up within that time frame, please let us know when you place the order.

Online Requests:

1. Online requests for medication refills can be made at any time.
2. Every effort is made to address prescription refills as quickly as possible, but refill requests may take up to 3 business days (Monday to Friday) to approve. This applies to medications filled by any online pharmacy, including our own.
3. Plan ahead to request refills at least 7-10 days before you run out of your pet’s medication.
4. Emergency refills must be requested by calling our office.
5. If your pet has not been in to see one of our veterinarians within the last year, an appointment will be required for the approval of any prescription refills. Some medications may require bloodwork and/or an exam every 6 months.
6. Refill request for heartworm prevention will require a test to have been performed within the last year and for puppies 6 months and older.

Refill requests may not be made through Facebook.

We appreciate your understanding of, and agreement with this policy. We will be happy to answer any questions you may have about this policy or any other questions about your pet and the medications prescribed to treat your pet’s condition.

We do highly encourage using our online pharmacy as this guarantees the product and the information is directly attached to your pets’ records as proof of purchase.