What To Expect

What to Expect when you visit us at Epperson Veterinary Services

When you arrive at Epperson Veterinary Services, you will be greeted by one of our friendly receptionists and they will verify who you have brought to visit us, they will then get your pet checked in. We will have you verify that all your information is correct so we will be able to contact you on your choice of communication.

Please make sure dogs are leashed and cats are in a carrier so your pet can safely be transported into the building and for their safety while in the office

The doctor will perform an exam on your pet checking for any issues. If you have any concerns, please let them know at any time.

If your pet is ill, the doctor may take the pet to the treatment area for additional testing. At this time, you will be asked to wait in the room so that they can perform any testing needed. If bloodwork is being run, this could take 15-20 minutes for the results and the doctor to review. If medications are required, they will be prescribed with instructions on how to give to your pet. The doctor may return with additional recommendations for treatment.

If your pet is due for vaccines, they will be given at this time. If a Heartworm test is due, then a small amount of blood will be drawn from a leg. This is a very tiny needle and amount. This test takes approximately 10 minutes to run. Once the heartworm test is done and if negative then the Tech/Asst. will return with any instructions the doctor might have and prevention for taking home. If it is positive, then the doctor will come in and go over the treatment options.

We ask that you stay in the room until you have been checked out and someone escorts you from the room.

If you have any questions, please ask, we want to make sure you understand everything that you have been told regarding your pet’s care.

CANCELLED AND MISSED APPOINTMENT POLICY
This policy has been established in order to provide the highest level of veterinary care to all our patients. By providing us notice of a cancellation, we may be able to accommodate other patients that need care with your appointment slot. It is very important that you call at least 24 hours prior to your appointment time if you need to reschedule.

A missed appointment is when a client fails to show for an appointment OR cancels without at least a 24-hour notice.

Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to keep your scheduled appointment. If it is necessary to cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

How to Cancel Your Appointment: To cancel your appointment, please call 812-867-3100, text, or use the pet portal. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

Late Cancellations: A cancellation is considered late when the appointment is cancelled without a 24-hour advance notice.

Appointment No Show Policy: A “no show” is a client who misses an appointment without cancelling or arriving 15 minutes or more after the scheduled appointment time. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show.” There will be a $65 charge to the client for any no shows. After the second late cancellation or no show, a $65 deposit will be required to book an appointment.